Customer Care Centre

Our professional and dedicated Customer Coordinators are based in our central Customer Care Centre in Chelmsford.

Customer Care staff

The Coordinators are a superb team and deal with all the enquiries from Service Users, their representatives and staff from Wheelchair Services. The team arrange all the collections, deliveries, repairs and maintenance work schedules for the engineers, who visit service users on a daily basis.

The coordinator will always do their best to gather detailed information in relation to the engineer appointment when booking this with the service user, or their representative. This includes:

- specific details about the repair

- special instructions about access issues when arriving at the agreed location for the visit

The coordinators also maintain up-to-date data about our service users so, if you know that your contact details, such as address or telephone number, have changed, please do advise us as soon as possible, by using the contact us link.